IT Finance Senior Business Analyst (Operations Engineer)

WHAT YOU’LL DO

The IT Finance Senior Business Analyst (Operations Engineer) is a position within BCG’s Agile Finance Tribe. Overall, the Finance Tribe is responsible for all digital products used by the Global Finance and Procurement functions. The responsibilities of the team include enabling efficient processes within the Global Functions; developing, enhancing and integrating applications used by the Global Functions; and supporting the application user audience to optimize the management of the business. As part of team, this role will focus on supporting systems and processes for Finance and Procurement and will act as a bridge between those functions and the IT organization.

To be successful, this individual must have proven experience working as a team member in a similar system portfolio role supporting and implementing applications and communicating with a global end user community.
IT Finance Sr. Business Analyst is ultimately responsible for developing a subject matter expertise in a cluster of Finance applications and becoming an integrated support person bridging between MasterChef Transformation team and Finance Teams. Effectively executing this will require the IT Finance Sr. Business Analyst to:

• Work directly with the Finance System product owners (PO) and Finance in America, Europe and Asia Pacific to understand system issues and collect input on future changes. Provide direct application support for SAP S4 Hana Cloud modules and extended applications.
• Work with the Finance Product Squads to track, manage and help implement application changes either in the form of support fixes or system improvements via Service Now & JIRA tools.
• Actively monitor and resolve user support issues, working closely with the Finance Functional Teams/Project Teams and other squads
• Assist in answering end user procedural and system questions
• Manage and implement application configurations and/or administrative setup configurations in the application as required.
• Document requirements in form Users Stories for change requirements
• Document System SOP’s/Configuration Document and Knowledge based articles which operations team can leverage.

YOU’RE GOOD AT

• Effective problem solving, analytical skills and decision making.
• Be the voice of the customer, advocate on behalf of our user base to increase their experience and satisfaction with the Finance applications
• Develop a detailed understanding of the Finance system application portfolio, including functional and technical dependencies between systems
• Good working exposure on Service now (ITIL) , JIRA.
• Have working knowledge of Agile processes and managing/working with Agile teams- specifically knowledge of using JIRA, Agile with both Kanban and Scrum methodologies
• Have overall responsibility for the health of the core Finance applications, in terms of quality of operational effectiveness from a functional & technical standpoint
• Ability to write clear user stories and communicate the same to product owner/teams.
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment
• Exceptional work management, organization and planning
• Demonstrated customer services and business orientation

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Education or Certifications

• Bachelor’s degree in Information Systems, Accounting or Finance, Master’s in IT/technology or MBA (preferred)

Work Experience

• Minimum of 5 years of applicable experience supporting or implementing financial applications
• Experience at BCG or other global, professional services firm in a Business Analyst role preferred
• Proven ability of working in challenging technical, customized and packaged software.
• Excellent Communication and Stakeholder Management Skills

Functional /Technical Skills

• Experience working with cloud-based financial or operations platforms including a basic understanding of integrations.
• Understanding for Financial Accounting Systems like General Ledger, Payables, Receivables and extensions
• Understanding for Financial ERP platforms and integrations of sub-ledger systems like SAP S4 Hana etc.
• Ability to develop a detailed understanding of Finance system functionality in order to serve as a subject matter expert within the team.
• Maintaining SAP security and authorization policies and procedures
• Creating and maintaining user accounts and profiles
• Assigning and managing access privileges for SAP users
• Monitoring system activity to identify and address security issues
• Conducting security assessments and identifying areas for improvement
• Troubleshooting security-related issues and working with SAP system administrators to resolve them
• Developing and implementing security best practices and guidelines
• Balance of strong business process knowledge and technical system knowledge
• Prior experience working with 3rd party application vendors and consulting vendor agencies
• Demonstrated experience resolving complex business and application problems
• Providing guidance and support to SAP system administrators and business users on security-related issues
• Collaborating with business analysts and other IT staff to support the business needs of the organization

Computer Skills

• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Proficiency with large enterprise applications (e.g. SAP S4 Hana On-Premise or Cloud)

YOU’LL WORK WITH

The IT Finance Senior Business Analyst role is an integral role in the overall Finance Systems Operations team organizational strategy responsible for supporting one or more Finance System applications. This role will work closely with Finance tribe Product Owners and Analysts counterparts in America, Europe and Asia Pacific. You will work in Agile fashion and report directly to the IT Finance Manager located in India.

ADDITIONAL INFORMATION

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.