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Premise Health: Medical Office Receptionist

Premise Health

This is a Full-time position in Bedford, MA posted October 14, 2020.

We have an opening for a PRN Medical Office Receptionist to work at our employer health center located in Battle Creek, MI!Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare.

We believe healthcare should be about helping people get, stay and be well.

That’s our mission and it’s the foundation of everything we do.

With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country.

The company serves more than 200 of the nation’s leading employers, including a significant number of the Fortune 1000.PURPOSE OF THE POSITIONResponsible for creating an amazing and delightful patient experience.

The Health Center Concierge will assist patients from the moment they walk into the health center and is responsible for the overall patient flow as well as experience.ESSENTIAL JOB FUNCTIONSGreets patients with a smile and may assist them through the registration processExtends a warm and caring approach to all patients with a respect for diversityKeeps patient informed of wait times and manages visit expectationsHelps patients navigate the health center and escorts patients as neededEnsures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearanceResearches a patient’s outstanding out of pocket expenses and resolves errorsResolves eligibility problems, incorrect claim charges and claim denialsResolves questions about whether services are condition specific or related to preventive careCoordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.Assures correct application of specialist provider network status Care CoordinationCoordinates referrals for patients through insurance and other physician offices or specialistsFacilitates the transfer of medical records and lab resultsMay assist in the arranging of DME equipment following a discharge from the hospitalFacilitates the reviewing of test results with another physician for diagnosis confirmationCoordinates and makes arrangements for diagnostic testsCoordinates care for patients with complicated medical issuesFosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.May require other duties as assigned.BASIC QUALIFICATIONSEducation:High School diploma/GEDExperience:Prior experience preferred.Knowledge and Skills:Excellent problem-solving skills and ability to build positive relationshipsExcellent verbal and written communication skills in a customer service environmentExcellent time management, organization, research, analytical, negotiation and interpersonal skillsIf you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.We are an equal opportunity employer