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Franklin County Regional Housing & Redevelopment Authority

This is a Full-time position in Turners Falls, MA posted November 22, 2021.

241 Millers Falls Road, Turners Falls, MA 01376


Franklin County Regional Housing and Redevelopment Authority (HRA) is seeking a qualified individual to join our Housing Consumer Education Center.

The Receptionist is the initial contact for all programs of the Housing Authority.


· Primary contact for all incoming calls, general inbox emails, faxes, and

· Provide initial information and referral, including preliminary intake for
HRA programs

· Administration of web-based communication, including email software
and social media postings and inquiries

· General administrative tasks in the office, including management of office
supplies and equipment


· Demonstrated success in working with individuals and groups

· Respect for and sensitivity to the challenges faced by people with low
incomes, persons experiencing housing instability, persons with
disabilities, and elders

· Excellent written and verbal communication skills

· Proficiency with Microsoft office suite

· Familiarity with web-based communication tools, and social media

· Ability to adapt to/learn new computer programs

· High school diploma or equivalent required

· Ability to organize and plan work in a timely manner and to handle high
volume of demanding calls, and in person interactions with clients, while
completing tasks, with little supervision

To Apply:

HRA seeks to develop a diverse workforce and create an inclusive work environment.

People from diverse racial and ethnic backgrounds, sexual orientations and gender expressions, and lived experiences of housing instability are encouraged to apply for all positions we post.

Bi-lingual and multi-cultural applicants are encouraged to apply.

Valid MA driver’s license and reliable transportation required.

Applicant will be subject to further screening.

Excellent public employee benefits package available.

Please review a full job description at our website: www.

Please send resume and cover letter via email or by mail to Amanda Watson, Director of Housing Consumer Education Center, 241 Millers Falls Road, Turners Falls, MA 01376.

Job Type: Full-time

Pay: $17.50 per hour

Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Day shift
Monday to Friday
Work Location:
One location
Work Location: One location