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Call Center Representative

CoWorx Staffing Services

This is a Contract position in Acton, MA posted June 8, 2021.

CoWorx Staffing has new Temp to Perm opportunities for Customer Service Representatives in Acton, MA. These are full time roles, 8:30am-5:00pm with a provider of risk management solutions for employers, third party administrators, insurance companies, and government agencies seeking to control costs and promote positive outcomes.

This company specializes in applying advanced communication and information technology to improve healthcare management for workers’ compensation, health, disability and liability.

Primary Duties:

  • Interact with customers over the phone or through email
  • Provide information regarding treatment authorizations, bill payments, and other services provided under the workers’ compensation program
  • Handle and resolve customer’s complaints
  • Maintain clear and accurate notes

Job Requirements:

Qualifications:

  • Highschool Diploma or GED
  • Excellent written and verbal communication skills
  • PC literate with proficiency in Microsoft Office
  • Ability to work toward independent and team goals within a team-based environment
  • Strong organizational skills
  • 6 months in a service-type office or customer service setting
  • Good Interpersonal and listening skills
  • Calm, patient, professional demeanor under pressure

Benefits Include:

  • Health, Dental, and Vision
  • Life and Disability Insurance
  • 401(k)
  • Employee Referral Programs
  • Weekly pay

Hours:

  • 8:30am-5:00pm

We are happy to offer phone or video interviews to interested candidates: Apply with us today!

Questions? We have answers. Give us a call at 978-496-1585.