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Customer Service


This is a Contract position in Hopkinton, MA posted January 6, 2021.

Customer Account Representatives needed manufacturing field $21.00- $27.00 an hour Hopkinton, MA

Do you have experience assisting customers in the manufacturing field? Do you enjoy a fast-paced environment with a team? I have the job for you- Customer Account Reps needed!

Pay Range: $21.00- $27.00 an hour

Hours: 8:00am- 5:00pm Monday- Friday


  • Handle customer inquiries, quotes, and process orders
  • Review customer contracts to assure orders are fulfilled
  • Monitor customer deliveries
  • Provide clients with pricing information including quotes
  • Utilize ERP, EDI, E-Commerce systems
  • Pro-actively investigate and resolve customer problems and complaints
  • Keep team members and operations team informed for any issues that need further assistance
  • Handle multiple emails daily


  • Associates degree or equivalent, BS/BA in a technical or business field highly desired
  • 5+ years’ experience in customer service account management, inside sales or related field in a manufacturing environment
  • Communication via phone, email, written and face-to-face
  • Ability to work and problem solve
  • U.S. Citizenship or Permanent Residency Required

If you are interested in this role please feel free to contact me directly at

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.