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Customer Service Representative


This is a Full-time position in Westborough, MA posted January 7, 2021.

Description: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.

Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions.

Responds to customer inquiries.

Investigates and corrects errors in customer accounts and statements.

Responds to customer verbal and/or written inquiries.

Records details about customer inquiries.

Helps resolve complicated customer complaints.

Coordinates and expedites customer inquiries to other departments for resolution.

Familiarity with MS Office required.

Top Skills Details: 11:30-8PM SHIFT –(1/4/2021 start date) –
– Remote after onsite training indefinitely.

Hours: 11:30am-8PM Training first 3-4 weeks 9-5pm ONSITE nn nn 2+ year(s) in customer service, data entry, MS office Excellent communication skills and outgoing/ bubbly personality Can answer questions with specific examples and clearly A background that has worked out well: Retail, Restaurant/ Fast Food or other call center roles Additional Skills & Qualifications: nnBest vs.

Average: A candidate with BA or AS degree with call center or customer-facing experience.


someone with HS or College coursework with little customer-facing experience.nn nn nn nnDisqualifier’s: Someone who has never worked with customers or no HS diplomann nn nn nn nn About Aerotek: nnWe know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at nnThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.nn