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Customer Service Representative

Amica Insurance

This is a Contract position in Raynham, MA posted April 29, 2021.

Customer Service Representative Southeastern Massachusetts 596 Paramount Dr, Raynham, MA 02767 Want to work for a company where doing good is what we do? The feeling is mutual. Our Raynham, MA, office is seeking an Associate Account Representative (Customer Service Representative), with a starting annual salary of $39,200 ($18.85/hour) and a 5% shift differential for working the flex shift once initial training has been completed. The 40-hour/week work schedule will be Monday through Friday from 12 p.m. and 9 p.m., with the potential to work holidays and a few Saturdays per year. Job Functions and Responsibilities: Telephone contact in a high call volume environment to service existing accounts Professional telephone manner to establish and maintain effective relationships to gain trust and respect Ability to problem solve and use time effectively in order to multitask and prioritize work Work well with others in a team setting Meet production goals, which is shown through policies written and Amica Life Referrals Six to eight weeks of comprehensive training is provided Job Requirements: High school diploma or equivalent education required Previous customer service and sales experience Excellent interpersonal and communication skills Computer keyboard (35 wpm) and processing skills Previous insurance background is a plus, but not required After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Perks and Benefits: Paid vacation, holidays and sick days Generous retirement benefits Opportunities for advancement in a successful and growing company Generous leave programs, including paid parental bonding leave Medical, dental, vision coverage, short- and long-term disability, and life insurance About Amica Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act. IND15 cb