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Desktop Support Specialist

The Phoenix Group

This is a Full-time position in Boston, MA posted June 8, 2021.

Major Responsibilities/Activities
Respond to telephone calls, emails and personnel requests for technical support Provide desk-side and telephone (level I & II) support resolving day-to-day technical issues for 100+ users within our San Fran office.

Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Citrix, MS Office and other software) Provide training to the end-users Work closely with other IT employees on system maintenance and configuration projects Provide high level of customer service and support to C-Level/ VIP-level staff

Minimum Requirements
3+ years’ experience in IT support Strong skills and experience with Windows Server 2008 & 2012,Windows 7 & 10 and MAC OS platforms Strong troubleshooting skills; ability to provide both local and remote support Strong understanding and experience with mobile devices, laptops and tablets Strong understanding and experience with Active Directory and MS Office suite Citrix and Cisco VPN client troubleshooting skills and experience Ability to work independently and as part of a team Strong customer service skills, ability to communicate with all levels of end users Ability to work under pressure and prioritize between tasks Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude Ability to learn and support proprietary and/or technologies specific to our business Experience with a Help Desk ticketing system

Beneficial Skills
Bachelor’s Degree in the Information Technology field is required Experience with MS Sharepoint, Citrix, VMware, Cisco Phone System A+, N+, MCP, MCSA and/or MCSE certifications preferred Technical writing and documentation proficiency
Experience with a Help Desk ticketing system