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Technical Support Engineer

Experis

This is a Full-time position in North Reading, MA posted April 8, 2021.

Technical Support Engineer

9 month contract

Onsite in North Reading, MA

Overview:

Our high-profile client is seeking an IT Operations Technical Support Engineer for a 9 month contract assignment onsite in North Reading, MA.

Responsibilities include but are not limited to:

  • Building/configuring hardware (i.e. laptops, desktops, kindles)
  • Resolving system access requests by providing proper access
  • Procuring and stocking peripherals in vending machines
  • Shipping equipment
  • Maintaining equipment counts and asset management (i.e. receiving hardware, adding to system, and disposing of all packaging).
  • Maintaining a clean workspace and ensuring all equipment is stored appropriately.

Requirements:

  • 1-2 years of experience in a help desk environment supporting more than 250 users in a team environment.
  • Ability to handle ambiguity and escalations.
  • Solid experience with Mac OS, Windows, Ubuntu.
  • Ability to demonstrate ownership, superior customer service skills, communicate efficiently with your peers as well as the customer.
  • Strong analytical skills with demonstrated problem solving ability.
  • Project management experience a must.
  • Must be able to lift 25lbs.
  • Ability to work independently is a must.

Preferred skills:

  • Bachelor’s degree in Computer Science
  • Knowledge of ITIL/Scrum methodology
  • Experience supporting a manufacturing facility
  • Experience with 3D CAD Design (SolidWorks) software is a plus