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Joslin Care Coordinator (Medical Assistant)

Joslin Diabetes Center

This is a Full-time position in Boston, MA posted October 14, 2021.

The Joslin Care Coordinator, Adult Diabetes Clinic (Medical Assistant) assists patients, providers and staff in a courteous and professional manner throughout the patient’s visit.Hours are Monday-Friday 8:30 am-5:00 pm.No weekends or holidaysCOVID VACCINE INFORMATION, PLEASE READ:Along with our fellow health care organizations in the Longwood Medical Area and Greater Boston, all members of the Joslin workforce will be required (by October 31, 2021) to receive a COVID vaccine.

The vaccine requirement holds true for Joslin employees who work fully remote and will be a condition of employment for all moving forward.

Therefore, the successful candidate would have to provide proof of full vaccination prior to October 31, 2021.Responsibilities:Maintains a clean and safe work area/exam room at all timesCleans and prepares exam rooms for patient /familyMonitors activity on Next Gen White Board and initiate patient care dependent on cues from Next Gen flow.Greet patients by name (HIPAA compliant); identify self and explain your roleEscorts patient/family to exam room and or other designated areas throughout the clinicInitiates patient intake processProperly identify patient (verify name, DOB) and label all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check.Interviews and performs medication reconciliation for new patients/families (diabetes and non-diabetes medication) ensuring accuracy of doses.

Updates any patient concerns and or medication changes as necessary and alerts provider to such changes and or concerns.Updates pharmacy informationUpdates primary care physician informationRecords patient history and dates of required health information but not limited to: flu vaccine, last dated mammogram, and last dated colonoscopy.Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.Perform finger sticks and phlebotomy and collect appropriate specimensCommunicate with the providers and team of any patient whose vital signs, blood sugars and/or patient symptoms that are not within normal values.Appropriately Label(first and last name and date of birth) and download patient meters/pumps and print reports whenever needed Assist with updating patient’s medication and pharmacy information as requested Perform data entry efficiently in Next Gen and LIS Assist patients with getting ready for provider visit as needed Provide mobile phlebotomy assistance in other areas of clinic as needed Recognize low blood glucose and administer treatment according to clinic protocol and medical provider Notify team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.Initiate 1903 call whenever needed Assist in training new personnel in the Clinic as appropriate Clean and restock Central Work , Units and exam rooms as needed Assist providers and patients with scheduling of appointments when appropriate Abide by Joslin Diabetes Center policies and procedures Other duties as assigned.Qualifications:High School diplomaGraduate of an accredited medical assistant or phlebotomy program – with certificationMinimum 1 year of phlebotomy/medical assistant experience preferredCardio Pulmonary Resuscitation (CPR) -American Heart Association (AHA)
– certified preferredAmerican Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferredProficient computer skillsEffective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staffAbility to function in fast paced, diversified work environmentExcellent communication skills Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans.

Joslin values diversity and inclusion, and we encourage diversity applicants.Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.