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Senior Network Administrator


This is a Full-time position in lexington, ma posted March 18, 2023.

Network Administrator is responsible for ensuring continuity of IT services for users by providing the technical expertise, assistance and project coordination necessary to deploy, configure and support computer hardware/software, phones, AV.Description:Agenus is looking for a talented and dedicated individual to support our IT infrastructure as well as perform day-to-day support of users providing technical expertise, assistance, project coordination and problem resolution.The Network Administrator is primarily responsible for ensuring continuity of IT services. The ideal candidate will be someone who has strong interpersonal skills, along with excellent verbal and written communication skills, and be able to work well with others at all levels including senior management, staff, technology vendors and partners, and end-users. The Network Administrator must be flexible, well organized and pay close attention to detail. The person must be able to work independently as well as with a team on complex tasks which require analysis and action.RESPONSIBILITIES* Fully support, configure, maintain and upgrade network and in house servers* Install and integrate new server hardware and applications (both on-prem and cloud / AWS)* Ensure network security and connectivity* Monitor network performance and test for weaknesses* Setup user accounts, permissions and passwords* Define network policies and procedures* Specify system requirements and design solutions* Research and make recommendations on server system administration.* Provide level three helpdesk support and training to end users.* Deploy, upgrade and configure PCs/Macs/tablets/printers/desk phones/iOS and Android devices and other end user devices for Senior Management as required.* Perform hands-on technical upgrades and deployments and serve as a team on various upgrades and maintenance activities.* End user application installation, support, training centered around the office suite, other productivity applications and various scientific software packages* Work closely with other IT staff and outside vendors to ensure continuity and a high level of service.* Provide technical assistance, direction and advice to users as needed.* Support audio/video software and hardware codecs used on desktop and in the conference rooms throughout the company offices* Assist in implementing best practices that will more effectively utilize IT resources.* Be “on-call” for all periods as assigned by manager.* Stay abreast of the latest developments in IT and make recommendations as it pertains to your position.* Other responsibilities and projects may be assigned as needed.REQUIRES* Bachelor’s Degree in Computer Science or equivalent work experience* No less than 5 years desktop support experience and 3 years of server/network experience. Experience in Biotech/Pharma highly desirable.* Familiarity with medical and fiscal regulatory environments highly desirable.* Hardware: Dell Servers, Sophos Firewalls, HP switches, Aruba wireless, desktops, laptops, printers, tablets, desk phones, smartphones, other computer peripherals* Operating Systems: Windows 10/11, OSX, Windows Server 2012/16/19, Hyper-V* Backup systems: Veeam* Networking – DHCP, DNS, TCP/IP, Routing, VLAN’s* Active Directory, Microsoft Exchange, SharePoint* Office 365* MS Office Suite 2016, MS Visio, MS Project, Office 365, Adobe Creative Suite, Desktop conferencing (WebEx, Skype, Zoom, etc…), various scientific applications* A/V: Zoom / Teams, Projectors, LED displays, Various video conferencing equipment* Digital and IP based enterprise phone systems* Experience with instrument based and non-instrument based scientific/research software a plus.