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Keolis America

This is a Full-time position in Boston, MA posted August 2, 2021.

Role Title: CEO KCSManager: CEO KNAManager-once-Removed: CEO InternationalLocation: Boston metropolitan area and available 24 hours per day, seven days per week. Skills Inspirational and motivational leader Work well as part of a team Possess excellent communication, interpersonal and decision making skills Will be fluent in English with excellent written and verbal communication skills Must be customer-focused with the ability to inspire your team with commitment and enthusiasm Will have the ability to identify and solve problems in a structured and analytical way Must have experience in dealing with Clients and various stakeholders such as Emergency Services providers Able to proactively anticipate emerging client and customer needs, risks and opportunities and implement processes to effectively manage all of these Knowledge and Experience Minimum 5 years experience (within the past 10) as a Senior Operating Officer of a passenger railroad Minimum 15 years experience in rail operations of a similar nature and complexity to the KCS network. Direct responsibility for operating passenger trains in compliance with FRA regulations (49 code of Federal Regulations Chapter II, Parts 200-269) as well as APTA’s Manual of Standards and Recommended Practices for Passenger Rail Equipment (or international equivalent) Masters Degree Proven experience in dealing with stakeholders, including politicians, trade unions and third party suppliers. Key Accountabilities Strategic Planning Develops the integrated KCS annual business plan within the wider Keolis North America plan and KCS strategy. Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include: Resourcing for organizational performance optimization Identification of key business priorities Identification of organizational synergies Recommendation of differential investment Assure the delivery of the strategic plan and the performance improvements targeted. Safety Be Accountable for the overall organizational safety performance Ensure all relevant statutory and regulatory safety policies are applied and adhered to Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront. Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture. Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR. Contribute to the safety culture through displaying exemplary safety oriented behaviors Operational Performance (Operations and Maintenance) Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the client. Lead the implementation, monitoring and continuous improvement of the operations and maintenance processes, ensuring Keolis’ best practices are in place (eg. Asset Management System, Operational System) Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery, fleet availability and reliability… Work in collaboration with our client and our communities to plan and deliver special event services Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements. Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner. Customer Satisfaction Accountable for the organizations’ overall customer experience Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience. Lead a customer oriented culture where all staff ‘think like a passenger’ Assure the investigation, response and procedure improvements occur as they relate to customer comments. Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators. Employee Engagement Set the tone of leadership throughout the organization through implementation of the Keolis management principles Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives. Lead the senior management team and create a positive, collaborative, team oriented environment in which they can work effectively Build the talent pool to ensure future capability to deliver the organizational business plan Lead the Union relationship to be productive and enable win-win outcomes Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount. Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement. Economic Performance Accountable for economic performance – budget setting, monitoring and taking corrective actions as necessary to ensure objectives are met Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process. Monitor and manage costs of the organization to ensure delivery against the authorized budget.

Drive financial improvement across key drivers of performance:

Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance – without compromising safety, operational performance and employee engagement Ensure any opportunities for procurement initiatives have been explored and deliver Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization’s safety performance Improve financial performance of the business in a sustainable manner Client Relationship and external relationships Accountable for the quality of relationship with client – ensuring that MBTA and other key stakeholders are consulted and informed as relevant. Put in place contract governance to ensure best practice contract management. Manage the contract with the client with thorough review of contractual compliance, and act on any gaps, including actions coming from the annual contractual audit. Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit’. Monitor and assure the quality of the Stakeholder relationships for the organization. Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc..) and so becomes and remains a known and respected contributor to the growth and prosperity of the region. Attend client boards meetings and report key messages to key internal contacts. Growth and commercial development Represent Keolis to local public transport agencies and private entities in order to build Keolis market reputation Identify local market opportunities to grow Keolis contracts and add additional revenue streams that compliment current scope of services. Scan local market for future development opportunities and recommend possible targets.

Additional Statements Drug and alcohol screening:

Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment:

Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment:

Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

Environmental commitment:

Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement:

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement:

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.