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Chief Product Officer


This is a Full-time position in Boston, MA posted April 8, 2021.

What’s a Chief Product Officer (CPO) at Company

Every single person at Company is responsible for – and to – our customers, on both the demand and the supply sides of our two-sided marketplace. Our Chief Product Officer

1. synthesizes all the input we get (and invents ways to get more),

2. creates an inspiring and coherent vision of what our products should be (and understands where they might fall short today),

3. catalyzes our cross-functional resources to implement that vision and,

4. ships great product – well, reliably, and frugally. Real artists ship. If this is you, please read on.

What you’ll do:

You’ll report to the CEO, and have a team of Product Managers, Designers and Researchers reporting to you. You’ll:

– Speak for our products as their owner and protector. We have strong voices speaking for our customers on the demand side, for our customers on the supply side, and for the company. We need a strong product voice in that choir. That would be you and your team.

– Invent product ideas, and collaborate with other inventors – including our two loudest ones, the founders. We are all passionate about the customer experience for both demand and supply, have no shortage of ideas for where to go next, and yet respect the heck out of other perspectives and your role as Chief Rubber-Meets-The-Road.

– Model the optimal blend of hard-nosed data-driven choices and intuitive yet principled leaps of faith. Show us what it’s like when Product deeply “gets” the customers, and at the same time delivers high ROI rather than perfection.

– Satisfy your primary internal customers – currently, the general manager of our demand business and the general manager of our supply business – by giving them products that their customers adore. You’ll lead cross-functional teams of researchers, designers, and engineers, and work closely with Marketing, Sales, and Service. And, you’ll operate within financial guidelines that you’ll help set, working with Finance. 

– Be a visible leader in our culture of experimentation, aiming higher, and insane helpfulness – and decency, empowerment, and radical transparency. Your role is primarily one of influence rather than direct management, so your power skills are especially important.

What we hope you have:

– 5+ years heading Product at companies offering software-based solutions, on top of 10+ years of product management or product leadership roles with increasing scope. Meaningful stints in product research or design, software engineering, and/or sales or marketing are a plus.

– Deep experience with complex high-growth marketplace or e-commerce companies. The two sides of our marketplace are tightly intertwined; our products for each side should leverage and strengthen that.

– Proven ability to lead cross-functional organizations of 50+ people to successfully deliver software products that are commercial successes with high ROI. If all the functions (research, design, UX, and engineering) love you equally, that is a huge plus. If Marketing, Brand, and Sales love you too, the sky’s the limit.

– A cadre of product management “graduates” – past employees – for whom your mentorship meaningfully increased their skills, effectiveness, and happiness.

– A proclivity for simplicity and insane helpfulness. Please be able to point to software product(s) you helped create that are notably usable and clear, and embody the principle, “if you give people their time back, they will love you forever.”

– A head for experimentation, measurement, and data-driven decision-making. If you used a spreadsheet to track whether rice or burgers made you more sluggish after lunch, it wouldn’t be too much. Proof of where you’ve used data to say “no” to the right things is a huge plus.

– Proven understanding of, and empathy for, businesspeople and restaurant operators. Show us your off-the-charts customer satisfaction scores, and we’ll show you ours!