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Colleague (Employee) Relations Specialist


This is a Contract position in Newton, MA posted November 19, 2023.

Reporting to the Director, Colleague Relations, the Colleague Relations Specialist is responsible for managing non-complex workplace investigations, providing advice and counsel on workplace matters, facilitating training and providing subject matter expertise on Point32Health policies. Additionally, ER Specialists conduct intake conversations, provide advice on Performance Improvement Plans, Corrective Action and options for resolving workplace concerns. This role works closely with the in-house legal team, Human Resources Business Partners and with the wider Human Resources community and clients to deliver a fair, consistent ER service, both minimizing risk to the business and aligning work to meet business needs.

Key Responsibilities/Duties – What You Will Be Doing

  • Work with assigned HR Business Partners to resolve complex workplace matters including but not limited to conducting investigations in response to formal complaints, including interviewing appropriate parties, reviewing and gathering related documentation/data, drafting of summary reports and presentation of recommendations for effective resolution.
  • Provide expertise and consultation to the business in addressing employee behavior and performance concerns, including assisting on the development and delivery of appropriate feedback or corrective action that aligns with company values and processes.
  • Develop strong relationships and act as a liaison between HR, Legal, and the business areas on employee relations issues.
  • Manage employee off-boarding process, including conducting exit interviews, logistical arrangements for final paychecks, deactivation of network access.
  • In collaboration with HR Business Partners and other HR colleagues, provide effective guidance, advice and referrals on human resources policies and procedures and laws and regulations in order to ensure compliance with Point32Health policies and with state and federal employment laws, such as FLSA, PFML, ADA, FMLA, and EEO/Affirmative Action.
  • Participate in the review, maintenance, and communication of HR policies and procedures in compliance with state and federal law.
  • Provide rigorous data analysis and reporting solutions based on business needs, highlighting key trends in employee relations to actively drive proactive solutions to minimize reactive work and to improve levels of employee engagement.
  • Partner with Organizational Development team to design and facilitate Manager Training based on data analysis
  • Other duties and projects as assigned.

Qualifications – What You Need To Perform The Job


  • Bachelor’s degree in human resources, business, or a related field or equivalent experience preferred.


  • 1-3 years of recent human resources experience in an employee relations consulting role with exposure to employment and labor law, preferably in a large, complex organization.


  • Exemplary judgment with a successful track record of managing complicated employee relations issues
  • Strong written and verbal communications skills. Must have the ability to deliver clear and succinct messages.
  • Resilient, collaborative, flexible, innovative.
  • Excellent communication, analytical and problem-solving skills.
  • Strong attention to detail.
  • Highly collaborative with business partners and department coworkers.
  • Attention to detail and strong organizational skills.
  • Ability to work with sensitive information and maintain confidentiality.

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):

  • Must be able to work under normal office conditions and work from home as required.
  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
  • May be required to work additional hours beyond standard work schedule.
  • Ability to work in the Canton, MA office at least one day per week preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R7330