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Export Agent

Oceanair Inc

This is a Full-time position in Revere, MA posted June 10, 2021.

Position Overview:

To deliver a consistent and high-quality experience to OCEANAIR Inc. customers, both external and internal. To work efficiently in a team environment to process and secure export shipments. To support all sales efforts/quotes as assigned by department manager/supervisor’s departmental activities as needed.

Major Duties & Responsibilities:

  • Promote a positive relationship with the client by ensuring excellent, timely and proactive customer service always.
  • Receive, review, and process high-volume and/or complex export transactions for client(s), including booking, billing, and classification.
  • Help with the cargo screening process.
  • Process data through the Company’s system and obtain consular releases and other government agency releases as appropriate.
  • Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
  • Process documentation for outgoing shipments and provide clear instructions to the team for handling each shipment.
  • Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations, and/or International Maritime Dangerous Goods Code.
  • Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
  • Review shippers’ letters of instructions, requests for information from client, and other correspondence.
  • Communicate changes of U.S. and foreign shipping regulations and procedures to client.
  • Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
  • Identify, investigate, and resolve all areas of client concern in a timely and proactive manner. Alert client to special areas of concern or potential problems in the export process.
  • Continue follow up until shipment has reached its final destination.

Employment Type: Full Time
Years Experience: 1 – 3 years
Bonus/Commission: No