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Field Service Engineer Philadelphia Metro West

Millipore Corporation

This is a Full-time position in Burlington, MA posted January 7, 2021.

Description:A career with MilliporeSigma is an ongoing journey of discovery: our 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials.

For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.Position responsibilities:Your Role:In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance and qualification of water purification systems throughout Philadelphia, PA Metro West .

You will also be responsible to provide backup support to neighboring territories as required.You will be provided with all the necessary tools and resources to provide MilliporeSigma’s customers with Best-in-Class customer service and support.

FSEs operate under minimal supervision within their geographic territory and enjoy being home-based.You will be required to work independently and proactively manage your time in a dynamic and fast-paced environment.You will work with the internal support groups within MilliporeSigma (Sales, Technical Services, Logistics, Customer Service and others) to provide the highest level of customer satisfaction to MilliporeSigmas customers.You will be responsible for making all customer contact regarding scheduling and completion of all work within the service territory.

Scheduling and completion of service visits will be required in the time frame mandated by service organization norms and protocols.You will ensure proper administration and management of the territory workload as well as properly document service call completion, capture trend analysis and provide appropriate documentation to customers.You will be responsible for promoting MilliporeSigma consumables, services, capital upgrades and accessories to all customers; encouraging the growth of Millipore Sigma’s Field Service business unit.You may travel outside your territory, including other Provinces and internationally depending on the District service loading, to support fellow engineers in other territories and to attend training.Driving company vehicle.Routine overnight travel in assigned region.

Overnight frequency is approximately 10-20%.Physical Attributes:Lifting of up to 50 pounds on occasion.Who you are:Basic Qualifications:High School Diploma or GEDValid drivers license1+ years of field service experience with Electro-Mechanical devices1+ years of experience working with Microsoft Office1 + years of experience working with PC Device connections and Network settings, including but not limited to: serial port and USB connections, resource selection and IP address settings1+ years of experience in testing, repairing and maintaining capital equipment1+ years of experience working with electronics and computer background1+ years of experience in the use of mechanical and hand tools and service test equipmentPreferred Qualifications:Technical degree in areas such as Plumbing, Electronics, Computer RepairAssociates degree in engineering, science or technical field2+ years of previous professional experience in Plumbing, Electronics, ComputersExperience with Reverse Osmosis and water purification technologiesAble to work independently with limited supervision and in an established team settingWilling to work outside of normal business hours as business needs dictate, including the willingness to work overtime as requiredEffective communication and customer service skills are essential with the ability to deliver Best in class customer satisfactionPrevious experience with credentialing vendorsRSRMS