This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Showing you new job offers everyday

To post a job, login or create an account |  Post a Job

New

Senior Customer Success Business Partner

Anaplan

This is a Full-time position in Boston, MA posted November 22, 2021.

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses.

Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible.

We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first.

Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime.

Because we fundamentally believe every colleague brings unique value to our whole.

We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort.

We believe that for ourselves and for our customers.

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses.

Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible.

We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first.

Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime.

Because we fundamentally believe every colleague brings unique value to our whole.

We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort.

We believe that for ourselves and for our customers.

Your qualifications, your influence:

  • Serve as thought leader, customer advocate and partner to Anaplan’s most strategic customers
  • Assess and consult your customer’s planning challenges and desired business objectives.
  • Develop and execute Customer Success plans that address customer’s planning challenges and drive solutions to their business objectives while expanding the Anaplan footprint
  • Demonstrate and articulate business value realization through the measurement of the executed strategies
  • Be the conduit for customer and Anaplan strategic alignment by working closely with implementation partners, sales, and other Anaplan internal teams.

    Become the customer’s trusted leader for their connected planning journey.

  • Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving customer priorities and achieving measurable results
  • Analyze usage trends and KPIs to provide insight and guidance to the customer
  • Deliver on renewal, adoption and expansion targets
  • Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan
  • Build a culture of doing the right thing for our customers.

    Have a challenger mentality to offer counter proposals and guidance to maximize value creation in the relationship.

Preferred skills:

  • Ability to interface with C Suite and technical practitioners in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions
  • Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization
  • Knowledge of best practices in customer success, adoption and retention
  • Ability to conduct quantitative value and ROI analysis
  • Self-motivated, highly collaborative, creative, problem solving, goal
    – and growth-oriented
  • Experience overseeing technology implementations with enterprise / planning platforms throughout the project lifecycle.
  • Experience leading and mentoring project team members on SteerCo and executive presentations and communications.
  • Understanding of Agile Project Management and change management methodologies
  • Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes
  • Familiarity with using Salesforce and Gainsight for customer success processes

Extras:

  • An exciting, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
  • Market leading salaries combined with generous bonuses, equity, and comprehensive benefits.
  • Regular agile meetups, events, and hackathons (both attending and hosting!)
  • Flexible working, catered lunches, a fully stocked kitchen, and plenty of parties & events
  • A range of sports, health, and wellbeing initiatives
  • 3 days of paid leave every year to help support the charity or cause of your choice.

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging.

We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

We hire you for who you are, and we want you to bring your true self to work every day!

COVID-19

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority.

We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.