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Service Scheduling Specialist

American Alarm & Communications, Inc.

This is a Full-time position in East Weymouth, MA posted November 23, 2021.

For over 50 years American Alarm & Communications, Inc.

has been dedicated to providing residential and commercial customers with reliable sales, service, installation and monitoring of integrated security and life safety systems.

We are seeking an experienced professional to work in our Weymouth, Massachusetts (Atlas Alarm) location with the following experience and skills.

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Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for scheduling service calls, fire inspections and customer support.

Member must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities:
Answer incoming service calls, be able to meet the customer’s needs or resolve any customer issue.
Watch the schedule for changes such as the technician running late, rush jobs, and emergency jobs.
Coordinate the scheduling of daily service calls, quarterly fire inspections, and wellness inspections, UL Inspections, Gold Inspections and return visits to customers.
Dispatch technician to customer related service calls.
Review scheduling changes/Issues with Service Scheduling Supervisor/Manager.
Communicate with sales, technical staff, accounting to accommodate the needs of the customer to provide superior customer service.
Experience:

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills.

Individual must have a proven track record of taking initiative and handling numerous priorities at once while providing superior customer support.

Must be proficient in computer skills and detail orientated.

Education:

Minimum education requirements: Associates Degree or high school diploma with longer work experience.

Candidate must be highly proficient with software applications.

Americans with Disabilities Act

American Alarm & Communications, Inc.

complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws.

This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Experience:
Customer service: 1 year (Preferred)
Scheduling: 1 year (Preferred)
Work Location: One location