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Sr. Analyst, Business Control & Risk Management

Santander Holdings USA Inc

This is a Full-time position in BOXBOROUGH, MA posted June 9, 2021.

Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government.

Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions. In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far.

The Sr. Analyst, Business Control & Risk Management is responsible for various activities related to risk management performance. Works to identify, assess and action various risks throughout the assigned business line by executing defined risk programs. The Sr. Analyst is responsible for developing, analyzing, reporting and challenging data. S/he participates in initiatives and recommends opportunities for improved efficiency, effectiveness and/or risk reduction.


The Sr Analyst will work as a subject matter expert supporting Commercial Banking to ensure compliance with Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) related regulations, Office of Foreign Assets related Regulations and the USA PATRIOT Act.

Duties and Responsibilities

  • Serves as a subject matter expert (SME) on AML policy and procedures to the business; provides direction and guidance to employees.
  • Assists in the collection and initial analysis of AML data, reviewing documentation for evidence of successful and efficient performance.
  • Performs customer due diligence and KYC for Commercial customers.
  • Analyzes and researches customer relationships using all available resources.
  • Interacts with various stakeholders within the organization to gather critical information for decision making.
  • Consults with the business to develop corrective action plans and effectively manage change to ensure regulatory compliance.
  • Assists with the planning, execution/gathering documentation and reporting of audits.
  • Supports management in the day-to-day efforts related to compliance with laws, rules, regulations and related policies.
  • Acquires and applies a developing knowledge of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.
  • Assists in the execution of Risk Control Self-Assessments (RCSA’s).
  • Identifies opportunities for improvement that will strengthen the overall control environment.
  • Assists with the development and documentation of achievable and sustainable action plans to remediate identified control weaknesses.
  • Learns to translate control deficiencies into action plans. Contributes to the enhancement of governance practices in alignment with risk and compliance frameworks.
  • Makes recommendations to drive improvement efforts and participates in the remediation through action plan coordination and support. 
  • Partners with management to identify applicable key risk indicators and to coordinate root cause analysis, action plan development and implementation of needed updates.
  • Assist with special projects related to Controls, on an as needed basis.
  • Reviews current policies and procedures to identify process gaps and opportunities for improvement.
  • Partners with process owners to identify control failures and assesses the impact.
  • Performs first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.
  • Supports management on the identification and measurement of trends and improvements utilizing best practices.


At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

  • Bachelor’s Degree or equivalent work experience.
  • 3-5 years of experience in the Banking Industry.
  • 3-5 years of experience in Risk Management.
  • Experience in and Strong understanding of BSA/AML and OFAC regulations, regulatory expectations and industry leading practices.
  • Ability to handle diverse workload and tight schedules.
  • Ability to interpret and analyze data with advanced reasoning and analysis skills.
  • Ability to lead and drive change.
  • Attention to detail and a strong work ethic.
  • Control mindset.
  • Ability to build credibility with, collaborate with, and influence line of business executives and team members.
  • Demonstrable evidence of stakeholder management.
  • Developing knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.
  • Effective multi-tasking and prioritization skills.
  • Effective written and verbal communication skills., Excellent verbal and written communication/presentation skills.
  • Experience in gap or risk analysis.
  • Experience working with metric stream.
  • High sense of urgency with ability to drive results.
  • Knowledge of the financial services sector, particularly with the competitive dynamics and products in commercial or Business Banking.
  • Self starter, able to establish relationships and transcend multiple cross-functional/divisional boundaries, largely unaided.
  • Solid time management and organizational skills.
  • Strong collaboration and relationship management skills.
  • Strong interpersonal skills and positive attitude.
  • Strong risk assessment, negotiation and problem resolution skills.


  • Communicates in a timely and straightforward manner.
  • Probes for additional information, clarifies assumptions and confirms agreed-upon actions.
  • Keeps everyone involved informed about progress and issues.
  • Communicates the importance and benefits of risk management to counterparts.
  • Displays natural skepticism and curiosity to question the status quo and uncover issues.
  • Adheres to a good root cause analysis process.
  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change.
  • Provides assistance and coaches less experienced team members.
  • Executes risk management process and procedures without management direction, and demonstrates awareness of expected results.
  • Knows the relationship and impact of actions and results.
  • Has an understanding of regulations impacting area supported, with specific focus on BSA/AML and OFAC
  • Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands.
  • Knows who to reach out to inside and outside of one’s team to get work done.
  • Takes action to enhance working relationships needed to achieve seamless work flow.
  • Stays current with industry and regulatory trends and emerging risk issues.
  • Has good understanding of current market and competitive landscape that the organization operates within.
  • Uses information and data effectively to support a position and present a rational case.

Primary Location: Boston, Massachusetts, United States

Other Locations: Massachusetts-Boston

Organization: Santander Bank, N.A.