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Unified Communications Specialist

TRITECH Communications Inc.

This is a Contract position in Burlington, MA posted January 4, 2021.

TRITECH is seeking a unified Communications Support Technician for a company near Boston, MA. You will be accountable for the overall customer satisfaction of the equipment operations. This position requires professional interface with diverse clientele to ensure high levels of satisfaction. Day to day on-site AV & VTC production & operations AV/Technical knowledge of current conference room technology (Crestron controllers, Video Walls, Microsoft Teams, Zoom and Interoperability of Zoom and Microsoft Teams) Preventative maintenance room checks each day (start and finish). Basic equipment tests. AV setup for executive level meetings (sharing content to displays, initiating video and audio calls) Ability to perform basic AV maintenance (replacing bad HDMI cables, dongles, etc.) Position requires regular and consistent coordination and follow up with Office Services and Communications Department and/or individual clients with regards to all scheduled meeting requests Ensure all equipment is shut down and in cases where portables are involved secured for next business day Testing of each individual piece of equipment ensure equipment is set to factory specifications to obtain optimum performance report system problems immediately including solutions and/or recommendations Review schedules for next day requests to ensure equipment is operational Connect video conference calls as needed Provide support to end-users including executives in a mixed PC/Mac environment. Input and assign tickets based on severity and nature via Service Desk Perform computer wired and wireless network troubleshooting. Rectify copier and printer issues via web management console or client side Provide support for SharePoint server. Resolve various Windows and Mac OS application/system issues Support Adobe Publisher. Diagnose mechanical, hardware, software and systems failures, using established procedures. Track and maintain personal computer equipment inventories Provide organizational skills and ability to multi-task in a fast-paced environment

by Jobble