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Casino Marketing Manager – Maryland

Regional Recreation Corporation of Wood Buffalo

This is a Full-time position in Hanover, MA posted May 14, 2021.

Casino Marketing Manager
– Maryland in Hanover, Maryland | Careers at Live!

– Maryland Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.

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Casino Marketing Manager
– Maryland
ID 2021-3342 Division Marketing Department Marketing Administration Employee Type Full-Time Exempt City Hanover
Overview

The Casino Marketing Manager is responsible as a key resource to the Vice President of Casino Marketing in developing Live!

Casino & Hotel Maryland as the premier gaming and entertainment venue in the mid-Atlantic region.

Grows actual revenues annually, consistent with property plan, and cross property goals.

Improves program margin through management of reinvestment and other expenses.

Implements and capitalizes on corporate, division and property VIP player’s initiatives, including VIP players contact management objectives.

Maintains strong service culture with high employee and guest satisfaction levels.

The Casino Marketing Manager is responsible for the successful operation of the Relationship Marketing team with direct supervision of the VIP Host team and indirect supervision of the Executive and Senior Executive Hosts.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast: Provide FAST and efficient service with accuracy.

Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling.

Use H.E.A.R.T.

steps to ease guest concerns.

Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties
Supervision and leadership of the VIP Host team and indirect supervision of the Executive and Senior Executive Hosts Assist with management of the budget for Relationship Marketing Develop programs, processes and events to attract and retain VIP players to choose Live!

Casino as their primary venue for gaming and entertainment.

Develop and manage programs and processes with a return on investment and player attraction and retention that exceeds the competition in the Mid-Atlantic region.

Develop and manage open communications and excellent working relationships with peer groups from all operational areas.

Know and be known by peer group.

Develop and manage department’s financial data.

Review activities and promotional status with Vice President of Casino Marketing.

Developing and managing programs and processed for customer service and recognition of VIP players with emphasis on VIP players new and repeat.

Monitor and adjust performance to local competition meet with departmental directors and managers as necessary.

Provides training, interviews for hire, prepare schedules and conducts performance evaluations of the VIP Host team and other Relationship Marketing Team members as required.

Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities)
Ability to analyze and interpret departmental needs and results.

Ability to solve complex problems.

Ability to perform assigned duties under frequent time pressures in an interruptive environment.

Knowledge and experience of player tracking systems.

Broad variety of tasks and deadlines requires an irregular work schedule.

Knowledgeable of credit process and procedures.

Seven (5) to seven (7) years’ experience in all gaming, Player Development, casino operations and marketing.

Casino industry experience is required Knowledge of Microsoft Office suite applications
Educational Requirements
A 4-year degree in a related field or equivalent work experience.

Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements
Ability to stand 40% of the time Ability to sit 60% of the time

Working Conditions
24/7 high energy casino with over 300,000 sq.

ft of gaming and entertainment space and approximately 3000 employees Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

You will work in an environment where smoking is allowed.

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Casino Marketing Manager
– Maryland in Hanover, Maryland | Careers at Live!

– Maryland Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.

Welcome page Welcome page Log In
Casino Marketing Manager
– Maryland
ID 2021-3342 Division Marketing Department Marketing Administration Employee Type Full-Time Exempt City Hanover
Overview

The Casino Marketing Manager is responsible as a key resource to the Vice President of Casino Marketing in developing Live!

Casino & Hotel Maryland as the premier gaming and entertainment venue in the mid-Atlantic region.

Grows actual revenues annually, consistent with property plan, and cross property goals.

Improves program margin through management of reinvestment and other expenses.

Implements and capitalizes on corporate, division and property VIP player’s initiatives, including VIP players contact management objectives.

Maintains strong service culture with high employee and guest satisfaction levels.

The Casino Marketing Manager is responsible for the successful operation of the Relationship Marketing team with direct supervision of the VIP Host team and indirect supervision of the Executive and Senior Executive Hosts.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast: Provide FAST and efficient service with accuracy.

Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling.

Use H.E.A.R.T.

steps to ease guest concerns.

Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties
Supervision and leadership of the VIP Host team and indirect supervision of the Executive and Senior Executive Hosts Assist with management of the budget for Relationship Marketing Develop programs, processes and events to attract and retain VIP players to choose Live!

Casino as their primary venue for gaming and entertainment.

Develop and manage programs and processes with a return on investment and player attraction and retention that exceeds the competition in the Mid-Atlantic region.

Develop and manage open communications and excellent working relationships with peer groups from all operational areas.

Know and be known by peer group.

Develop and manage department’s financial data.

Review activities and promotional status with Vice President of Casino Marketing.

Developing and managing programs and processed for customer service and recognition of VIP players with emphasis on VIP players new and repeat.

Monitor and adjust performance to local competition meet with departmental directors and managers as necessary.

Provides training, interviews for hire, prepare schedules and conducts performance evaluations of the VIP Host team and other Relationship Marketing Team members as required.

Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities)
Ability to analyze and interpret departmental needs and results.

Ability to solve complex problems.

Ability to perform assigned duties under frequent time pressures in an interruptive environment.

Knowledge and experience of player tracking systems.

Broad variety of tasks and deadlines requires an irregular work schedule.

Knowledgeable of credit process and procedures.

Seven (5) to seven (7) years’ experience in all gaming, Player Development, casino operations and marketing.

Casino industry experience is required Knowledge of Microsoft Office suite applications
Educ