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Change Management Specialist Consultant

Kforce Technology

This is a Full-time position in Holyoke, MA posted November 23, 2021.

RESPONSIBILITIES:

Kforce has a client in Holyoke, MA that is seeking a Change Management Specialist Consultant. Primary Responsibilities:

  • The Change Management Specialist Consultant will develop schedules for IT maintenance and project efforts
  • Develop change schedules for Infrastructure assets that ensure disruption to business operations are minimized
  • Analyze IT environment to ensure stakeholders are included in the planning process
  • Produce schedules and documentation that users can reference to understand the change schedule and impact to the business for IT efforts
  • Document plans in Confluence and Jira
  • Participate in change management business process; Perform the role of Management Coordinator in the Change Request System workflow
  • Analyze change request for regulatory standards impact
  • As a Change Management Specialist Consultant, you will review impact and scope of submitting change request from SME’s
  • Review change management tickets for completeness and accuracy
  • Maintain relationships between IT and Business Owners; Regularly meet with business to manage change across business processes
  • Regularly meet with IT application support teams to integrate with Infrastructure planning; Document the business requirements for key services
  • Map dependencies between business services, applications, deployments, and infrastructure assets
  • The Change Management Specialist Consultant will develop detailed plans for IT operations that ensure downtime is minimized for business services
  • Meet with management team quarterly to provide report on IT efforts and their impact on IT operations and the business
  • Develop business intelligence reports to assist management understanding the impact of change
  • In this role, the Change Management Specialist Consultant will participate in ad-hoc meetings to represent the change management operations of the IT infrastructure team

Job Requirements:

REQUIREMENTS:

  • Four year degree or equivalent years of experience
  • 5+ years of experience supporting teams manage change
  • 2+ years of experience working with enterprise IT
  • Strong communication skills including verbal, written, and visual
  • Self-starter, attention to detail
  • Commitment to continuous improvement, desire to document work

One or more of the following certifications:

  • Certified Change Management Professional- (CCMP-)
  • Project Management Professional (PMP)
  • Prosci – Change Practitioner

Ability To:

  • Work across multiple departments to build consensus
  • Develop change management plans in a complex IT environment
  • Track metrics related to change and present data in written and visual forms
  • Collaborate with multiple teams and facilitate consensus
  • Work with project management tools such as Jira Portfolio and Confluence

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.