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Customer Education Manager, Insights


This is a Contract position in Boston, MA posted May 18, 2022.

Numerator’s Customer Education team is a centralized resource responsible for the creation and management of our best-in-class client-facing education resources that empower our clients to leverage Numerator data and solutions.

The Customer Education Manager is the go-to expert for delivering and presenting educational content
– articles, courses, webinars, and documentation
– to our clients at scale.

Responsibilities: Create and maintain Education resources for Numerator’s Help Center and course content in Numerator University (Learning Management System).

Lead solution-specific training webinars for Numerator clients.

Explore ways to innovate our Education resources, making them more impactful and engaging; bring new ideas to the table.

Collaborate with cross-functional partners to ensure Education content supports our product and clients’ needs and seek ways to improve.

Proficient in panel data; proficiency in Numerator Insights strongly preferred.

Excels at explaining complex information to an audience of individuals with varying levels of technical proficiency.

Excellent written and oral communication skills.

Organized and collaborative; able to work independently against deadlines and comfortable working with others to identify opportunities for improvement.

If this sounds like something you would like to be part of, we’d love for you to apply Don’t worry if you think that you don’t meet all the qualifications here.

The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces.

In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.

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