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Customer Insights Solution Consultant

Avanade Inc.

This is a Full-time position in Boston, MA posted June 11, 2021.

As a part of the Customer Insights Services Team, you will leverage a client-centric approach to translate our client’s business strategy into solutions and services that lead to successful business outcomes.

You demonstrate innovation and ambitiousness to achieve performance targets and establish Avanade as a leader in Customer Insights and as a #1 Employer of Choice.

As a Customer Insights Solution Consultant within our Customer Insights Services Team, you will be responsible for working across a highly matrixed organization to build, implement, and assist with executing go-to-market strategies that result in business growth and increase our client success by delivering innovative solutions leveraging Microsoft Customer Insights across our solution areas and offerings (Digital Marketing, Digital Sales & Service, Data Platform, AI & IoT, etc.).

Within a Highly Collaborative Environment You Will: * Be known for your “client centric” approach and delivery excellence * Approach every initiative with a #OneAvanade “global” mindset * Draw on your experience of bringing data science to life * Make your own decisions while also providing support to more junior team members * Assist with designing and setting up projects that use machine learning/deep learning to enable analysis and decision-making * Use your knowledge data enrichment and personalization coupled with the data sciences to deliver projects.

* Stay up-to-date with business best practices in the use of data and advanced analytics to personalize experiences for both employees and customers * Participate in client conversations regarding a 360-degree view of the customer leveraging Artificial Intelligence and Machine Learning * Support deal teams by providing subject knowledge and solutions for client proposals Your Technical and Non-Technical Skills Include: * Knowing the importance of Artificial Intelligence and Machine Learning to our clients * Proven experience working with data and/or developing artificial intelligence and machine learning use cases for personalization to optimize interactions with customers and employees * Leveraging Customer Insights to build data driven systems for risk control, fraud detection, recommendation, customer segmentation, adaptive pricing, etc.

* Azure Machine Learning and Dynamics 365 Customer Insights * Understanding the product architecture, security, analytical landscape, integration from D365 CE and data flows through Customer Insights * Loving to code, with a desire to continue to grow your coding and architecture skills * Eagerness to help junior-level data scientists with their coding challenges * Working with backend engineers, creating solutions for data storage and processing pipelines * Understanding and knowledge in supervised/unsupervised learning, classification/clustering algorithms, feature engineering/optimization, and computer vision * Solid understanding of algorithms, linear algebra, machine learning, computer systems/architecture, and neural network under-the-hood details * Python programming, software development best practices, and debugging/profiling would be of added value but not required.

* Excellent communication and presentation skills * Bachelor’s Degree in Applied Mathematics, Statistics, or related field, or an equivalent combination of education and experience * Masters Degree in Applied Mathematics, Statistics, or related field is strongly desiredEmployment TransparencyAvanade® Is An Equal Opportunity Employer.

Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.The EEO is the Law poster is available hereand poster supplement is available hereThe Pay Transparency Policy is available hereAvanade is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at or call (206) 239-5610 and let us know the nature of your request and your contact information.By using this site, you agree that we can place Cookies on your device.

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