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Digital Payments Operations Manager

Century Bank

This is a Full-time position in Medford, MA posted February 23, 2021.

OverviewThe digital payments operations manager will manage the payments staff and maintain understanding and involvement in the products they support. This professional is responsible for leading and managing the support staff of digital payment services (online, mobile, remote deposit, wire transfers, eft transactions), and supporting an environment of teamwork across bank teams to achieve results.Responsibilities* Manage team performance ensuring quality, adherence to regulatory standards, department procedures, etc.* Provide staff support for all functions in the department* Provide exceptional customer service and support to both the internal and external customers* Address sensitive customer issues and visit customers upon request* Ensure payments are processed accurately within daily cutoff times and deadlines* Ensure all reconciliation items are investigated and cleared in a timely manner* Manage responses to fraud alerts received from various systems* Supervise the workflow for timely completion of tasks and adherence to policy/procedure* Manage staff’s performance reviews, goals and training* Maintain an up to date knowledge of the bank’s products and services* Attend seminars, webinars, and vendor specific training* Evaluate systems for functionality improvements* Compile monthly reports for statistical purposes.* Communicate job related information and problems to Department Manager.* Monitors and/or ensures compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti Money Laundering, in addition to, Bank operation policies and procedures* Assist in special projects and other duties as neededQualificationsThe qualified candidate must have a High School diploma or equivalent. Five to seven years of prior related experience. Three to five years of management experience preferred. Working knowledge of computer applications.This position requires strong communication skills with the ability to manage a project, identify process improvements and implement change. The individual must possess customer service skills, be detail oriented and have an understanding of reconcilement practices.Century Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.