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General Manager, Sportservice at TD Garden

Delaware North

This is a Full-time position in Boston, MA posted April 5, 2021.

The OpportunityDelaware North Sportservice is seeking a General Manager to lead our team at the iconic TD Garden in Boston, MA. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and host over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling and ice shows.

Our ideal candidate is dedicated to delivering the highest quality of service to our guests
– taking great pride in their work and the impact they will have on creating exceptional experiences.ResponsibilitiesMaintain positive customer/client relations through effective communication and prudent financial practices, while providing efficient services and quality productsDirectly supervise unit management and oversee supervision of associates, including hiring, evaluation, training, development, and promotionDetermine and control staffing levels to maximize net returns to the client while maintaining satisfactory guest service levelsParticipate with Labor Relations Department in the development of strategies for the negotiation and ratification of union agreements Make operational recommendations and establish prices for products and services within approved budget Work collaboratively with all parties on technology, design and layout of food, beverage, and retail locationsVerify, prepare, and submit reports/monthly projections as required as well as ensure effective systems for cash, inventory and payroll procedures are in placeInitiate capital budget to replace, repair or remodel equipment and facilities.Project Management duties as assignedAccountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service and retail equipmentEnsure operation follows company policies and procedures.Develop and manage all vendor relationshipsAbility to communicate with various levels within the organizationEnsure unit compliance with federal, state, local, and company regulations regarding sale of alcohol, PCI, OSHA, payroll, employment.

and EEO guidelinesQualificationsMinimum of 7-10 years management experience in the contract foodservice industry, encompassing concessions, premium services, catering and retail in a sports and entertainment venueExperience in a top 5 arena preferredExperience in maintaining knowledge of labor/union issues and best practices in order to promote positive labor relations.

Experience working in union environment, understanding & managing through a CBA required.Operational financial management accountability and budgeting experienceBachelor’s degree in Business Management or similarPrior project management experience preferredStrong commitment to customer and client relationships, integrity, leadership, and team building skills and a dynamic approachPhysical RequirementsArena/outdoor environment, frequent walking and standing in variable climates10-15% travelWho We AreAt Delaware North, you’ll love where you work, who you work with, and how your day unfolds.

Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you.

We empower you to do great work in a company with 100 years of success, stability and growth.

If you have drive and enjoy the thrill of making things happen
– share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.Job SummaryJob number: 541444Date posted : 2021-03-26Profession: OperationsEmployment type: F