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Help Desk Manager | Elite Hedge Fund | Boston

Selby Jennings

This is a Full-time position in Boston, MA posted June 9, 2021.

IT Help Desk Manager | Elite Hedge Fund | Boston, MAOne of the world’s most elite Hedge Funds is known for generating more revenue per head on their lean teams than almost any other firm in the industry. They have a rare opportunity for an experienced Help Desk Manager to join the firm and manage a small team in a hands-on capacity. In this role, you will lead the Help Desk team, modernize existing processes and technologies, and act as an escalation point for this team’s most critical tickets.You will work directly with the C-Suite and top stakeholders to deliver white glove support to this firm’s highest priority users. As you evolve the existing team’s functions, you will define support strategies, and introduce new technologies to existing procedures for user enablement, SLAs, reporting, escalation, etc.Your opportunity:Build out the Service Desk for a multi-billion dollar Hedge Fund by introducing new technologies and evolving support functionsInterface directly with executives, researchers, and portfolio managers in tight-knit, collaborative environmentImpact the organization in their most critical new role by identifying trends, performing root cause analysis, and leading a small teamQualifications:BS or equivalent degree7+ years of help desk experience, at least 2 in a manager or lead roleAdvanced knowledge of Microsoft products including Active Directory, Office 365, SharePoint and Windows 10Hands-on experience with mobile device management (IOS) and BYODFamiliarity with Service Desk / request tracking softwareGeneral knowledge of various technology platforms, cybersecurity and application developmentExcellent communication and problem-solving skills with a good measure of ingenuityDetail-oriented and highly organized, able to handle a variety of tasks in an efficient mannerTake advantage of:Industry leading compensation and benefitsWork from home flexibilityA close-knit culture, prioritizing work life balance, professional development, and collaboration across all levels of the business