This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Showing you new job offers everyday

To post a job, login or create an account |  Post a Job

Manager – Leadership Development

C3/CustomerContactChannels

This is a Full-time position in Boston, MA posted May 15, 2022.

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

•Keeps geo leadership informed of the talent strategy, and provides insight on managing the talent landscape to support meeting business objectives

•Regularly interacts with a geo’s leadership team to drive support and alignment with all LD initiatives and activities

•Ensures that LD processes are implemented and followed in the geo

•Keeps the employee base informed of LD processes, learning events, and the overall learning journey (through roadshows, reports, regular correspondence, and effective communication channels)

•Plans, coordinates, implements/delivers all LD learning events and processes for an assigned geo.

•Manage and facilitate the standard development programs of supervisors, managers, and sr. managers across different functions

•Ability to design learning solutions that are relevant, simple, and scalable

•Works collaboratively and effectively with operations and support departments in the geo to provide subject matter consulting to design, develop, and implement instructional content, courses and projects that enrich learning using technology, hybrid and traditional courses, including the integration of participant learning outcomes

•Works with the global leadership development team for global projects and support

3. QUALIFICATIONS

Experience:

•Bachelor’s degree in related field from a four-year college or university or five years leadership experience preferably in a call center environment or equivalent combination of education and experience

•Min 2 years in a supervisory role and/or exposure to leadership training is a strong plus

•Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook

•Strong exposure to BPO Operations is a plus

Core competencies:

•Excellent oral and written communication skill

•Excellent presentation skills (classroom and virtual)

•Strong work-ethic, with organizational and interpersonal skills

•Schedule flexibility

•Analytical and problem-solving skills

•Strong ability to multitask

•Ability to function in a fast paced environment

•Dependability regarding completion of assignments and attendance

Leadership Development:

•Learning Design & Delivery Methodologies: Understanding of and experience with various learning methodologies and their accepted use

•Virtual Learning: Experience in design and delivery of effective virtual learning events, across different employee levels

•Learning Evaluation: Knowledge of and experience with measuring the impact of learning initiatives and their business results

•Learning Needs Analysis: Ability to understand a business or performance gap, determine if it is caused by a learning need, and the ability to articulate what learning initiatives may impact the need

•Experience using Adobe Captivate or other equally sophisticated design tools is a plus

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.