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Regional Operation Manager- North East

BGIS North America

This is a Full-time position in Boston, MA posted June 8, 2021.

BGIS is currently seeking a Regional Operations Manager  to join the team in the North East.

BGIS is a global leader in the provision of facility management, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services.

With a combined team of over 7,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.

Globally, BGIS manages over 30,000 facilities totaling more than 340 million square feet across several markets including Government, Higher Education, Utilities, Telecommunications, Financial Services, Oil & Gas, Healthcare and Cloud Enterprise.  In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

In this position the individual is responsible for:

Retail facilities of moderate complexity; and/or contract requirements of  moderate complexity.

Owns the client relationship with Relationship Managers, Landlords and Corporate Contacts.

Works closely with the Workspace Management MAC Team.

Executes emergency preparedness, risk management, disaster recovery and business continuity plans.

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.

Develops and maintains effective relationships with clients, landlords and vendors.  Ensures ongoing client satisfaction.

Acts as the focal point of escalation for issues pertaining to facilities managed.

Responsible for inventory management  in collaboration.

Manage Work Orders Landlord Management Financial Management Budgeting Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.

Recommends solutions and implements appropriate actions for issues.


MINIMUM EDUCATION: Associate Degree or equivalent training

JOB-RELATED EXPERIENCE: More than one year up to three years

1 to 3 years of Bank facility management work experience; or 3 to 5 years of facility-related work experience.

Retail facility operations and maintenance management abilities.

Proficiency with facility equipment and building systems.

Service delivery management abilities.

Budget management abilities.

Ability to influence, persuade and negotiate to achieve desired outcome.

Client relationship management abilities.

Ability to lead and engage a team of individuals.

Vendor management abilities.

High degree of client service orientation and sense of urgency.

Project management abilities.

Emergency preparedness and business continuity planning and execution abilities.

Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.

Knowledge of health and safety requirements.  Possesses a high degree of safety mindset.

Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.

Maintains current knowledge of and developing ability to implement facility management services best practices.

Knowledge of current building standards, code and legislative requirements.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer.

We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.

We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.

This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.

Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength.

We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.


This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.